Terms of Service — Probita

1. Acceptance

By creating an account or using Probita (“Service”), you agree to these Terms of Service (“Terms”) between your organisation (“Customer”) and CloudSync Technologies LLC, Dubai, UAE (“CloudSync”). If you do not agree, do not use the Service.

2. Service description

Probita is a cloud-based IT management platform for K-12 schools and educational groups, providing asset management, policy compliance, helpdesk, audit readiness, and workflow tooling. Features available to you depend on your subscription plan.

3. Subscription plans

Free: single campus, up to 50 assets, core helpdesk and asset register. No credit card required. Free tier features may be adjusted with 30 days’ notice.
Pro: multi-campus, unlimited assets, policy management, workflow engine, and priority support. Billed annually or monthly as quoted.
Enterprise: custom SLA, dedicated onboarding, SSO integration, custom data retention policies, and premium support. Terms negotiated separately.

4. Acceptable use

You agree not to:

Use the Service for any unlawful purpose or in violation of UAE law
Attempt to access data belonging to other tenants
Reverse-engineer, scrape, or extract the Service or its data via automated means
Upload malicious files or code into the Service
Resell or sublicense access to the Service without written permission
Use the Service to store student personal data beyond what is required for IT asset assignment records

Violations may result in immediate suspension or termination without refund.

5. Data ownership

You own your data. CloudSync does not claim any intellectual property rights over the data you upload or create in the Service. We process your data only as described in our Privacy Policy and Data Processing Agreement.

On termination or cancellation, you may export your data within 30 days. After this period, data is permanently deleted in accordance with our retention policy.

6. Availability

We target 99.5% uptime for paid plans, measured monthly excluding scheduled maintenance. Scheduled maintenance is announced at least 48 hours in advance. Free plan customers receive best-effort availability without SLA guarantees.

7. Payment

Paid subscriptions are invoiced in advance. Invoices are due within 30 days. Late payment may result in service suspension after 14 days’ notice. All fees are in AED (UAE Dirham) unless otherwise agreed. VAT at the applicable UAE rate is added to invoices where required.

8. Intellectual property

Probita software, design, and documentation are owned by CloudSync Technologies LLC. You receive a non-exclusive, non-transferable licence to use the Service during your subscription term. No other rights are granted.

9. Liability limitation

To the maximum extent permitted by UAE law, CloudSync’s liability to you for any claim arising from or relating to the Service is limited to the fees you paid to CloudSync in the 12 months preceding the claim. We are not liable for indirect, incidental, consequential, or punitive damages, or loss of data (provided we meet our backup obligations).

10. Indemnification

You agree to indemnify and hold CloudSync harmless from any claim, loss, or expense (including reasonable legal fees) arising from your use of the Service in violation of these Terms or applicable law.

11. Termination

Either party may terminate at any time with 30 days’ written notice. CloudSync may terminate immediately for material breach of these Terms. On termination, your access ceases and data deletion follows the schedule in our Privacy Policy.

12. Changes to the Service

We may add, modify, or remove features at any time. For paid plans, we will give 30 days’ notice before removing a feature that is material to your use. For free plan changes, we will give 30 days’ notice where reasonably practicable.

13. Changes to these Terms

We will notify you by email at least 14 days before material changes to these Terms take effect. Continued use of the Service after that date constitutes acceptance.

14. Governing law and disputes

These Terms are governed by the laws of the United Arab Emirates. Any dispute that cannot be resolved by mutual agreement will be referred to the exclusive jurisdiction of the courts of Dubai, UAE. The DIFC courts are the preferred venue for international enterprise customers.

15. Contact

Legal notices: legal@synctechnologies.ae
CloudSync Technologies LLC, Dubai, UAE